Privacy Policy
This Privacy Policy explains how Pileupp Solutions LLC (“Company,” “we,” “us,” or “our”) collects, uses, and shares information when you access or use Itembase AI and Itembase Sim (collectively, the “Services”).
This Privacy Policy is incorporated into and forms part of our Terms of Service. By using the Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
A) Information You Provide
We may collect information you voluntarily provide, including:
- Account information (such as email address and login credentials)
- Communications with us (support requests, feedback, inquiries)
- User-generated content, including configurations, simulations, files, and other data you upload or create using the Services (“User Content”)
B) Information Collected Automatically
When you use the Services, we may automatically collect:
- IP address and approximate location (derived from IP)
- Browser type, device type, operating system
- Usage data (pages viewed, features used, interactions)
- Log data (timestamps, error logs, performance data)
- Cookies and similar technologies (local storage, session identifiers)
C) Payments
The Services are currently provided free during beta. If paid plans are introduced in the future, payments may be processed by third-party payment providers. We may receive limited billing-related metadata (such as plan type and payment status), but we do not typically receive or store full payment card details.
2. How We Use Information
We use collected information to:
- Provide, operate, and maintain the Services
- Run simulations and generate outputs requested by users
- Improve functionality, performance, and user experience
- Respond to support requests and communications
- Monitor usage and prevent abuse, fraud, or security incidents
- Comply with legal and regulatory obligations
3. Cookies
We use cookies and similar technologies to:
- Enable essential site functionality (authentication, sessions)
- Remember user preferences
- Analyze usage and improve the Services
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Services.
4. Sharing and Disclosure
We may share information with:
- Service providers that support our operations (hosting, analytics, infrastructure, customer support)
- Legal or regulatory authorities when required by law or to protect rights, safety, or security
- Successors or affiliates in connection with a merger, acquisition, or business transfer, where permitted by law
We do not sell your personal information.
5. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Operate and improve the Services
- Provide support
- Comply with legal obligations
- Maintain security and prevent misuse
You may request deletion of your information, subject to required retention for legal, security, or operational purposes.
6. Security
We implement reasonable administrative, technical, and organizational measures designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have rights to:
- Access your personal information
- Request correction or deletion
- Object to or restrict certain processing
Requests can be submitted by contacting us at [email protected].
8. Children’s Privacy
The Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware of such data, we will take steps to delete it.
9. International Users
If you access the Services from outside the United States, your information may be transferred to, processed, and stored in the United States or other jurisdictions where our service providers operate.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Continued use of the Services after changes means you accept the updated Privacy Policy.
11. Contact Information
If you have questions or concerns about this Privacy Policy, please contact:
Pileupp Solutions LLC
1200 S. Brand Blvd #215
Glendale, CA 91204
United States
📧 [email protected]